Guide patients toward more relevant testing pathways with AI-assisted pre-screening

Guide patients to the right tests, improve preparation, and increase completed bookings, all powered by AI and without changing your lab’s workflow.

What Faceecho does for labs

Faceecho helps lab partners guide users from visible facial signals to a more relevant testing pathway before formal booking begins. Through AI-guided scanning and structured intake, it improves pre-booking clarity while fitting into existing lab workflows.

Higher-intent bookings

Guides users toward more relevant testing pathways so bookings begin with clearer intent.

Better pre-booking guidance

Provides structured guidance before formal booking, helping reduce confusion earlier in the journey.

Fewer cancellations & no-shows

Readiness checks and earlier clarity can improve preparation before the testing visit.

Better panel selection

Narrows choices into more relevant lab-aligned options so users are less likely to get lost in broad test catalogs.

Flexible integration

Supports different partnership models, including direct routing into a lab workflow or inclusion within the broader Faceecho pathway.

Why this matters

Labs are built to process samples consistently once testing begins. The bigger source of friction usually appears earlier, before collection, when users are still deciding what to book, whether it fits their concern, and how to prepare.

Faceecho is designed to improve that pre-booking stage by helping users reach the next step with clearer intent, better readiness, and more relevant routing.

Common upstream issues include:

Bookings made without clear intent, leading to drop-off before collection.

Cancellations and home-collection no-shows caused by low readiness.

Panel selection driven by catalog overload rather than relevance.

Users entering the lab journey without enough guidance on the most relevant next step.

How it works

1) Guided Scan

A standardized screening step designed to capture visible signals in a more consistent format.

2) Context Layer

A short structured intake that adds symptoms, timing, and user-reported context.

3) Awareness Guidance

Plain-language guidance intended to narrow relevant testing pathways and improve next-step clarity.

4) Routing & Integration

Supports different partnership models, including direct lab routing or inclusion within the broader Faceecho pathway.

Partnership models

Faceecho can support lab partners through more than one integration model, depending on where the testing handoff should occur and how the lab wants to appear in the user journey.

 

Direct lab routing

Faceecho supports pre-testing guidance and routes users directly into your lab’s existing booking or intake workflow.

Guided follow-up pathway

For cases that require additional review, Faceecho can route users through a broader follow-up pathway before lab testing occurs.

Built for trust and easy integration

Faceecho can support lab partners through more than one integration model, depending on where the testing handoff should occur and how the lab wants to appear in the user journey.

 

Guidance, not diagnosis

Faceecho supports early screening and test-pathway guidance. It does not diagnose or replace clinical judgment.

Privacy-conscious by design

User information is handled with appropriate data protection and responsible-use practices.

Flexible integration

Faceecho can support direct routing into a lab workflow or fit within a broader follow-up pathway, depending on the partnership model.

Minimal operational disruption

Partner labs can participate without major changes to current intake, scheduling, or testing processes.

Interested in a pilot program?

We set up a short pilot with defined success metrics and a clear before/after comparison.